Privacy Policy for VetsHelp
Effective Date: January 17, 2025
At VetsHelp, your privacy is a priority. This Privacy Policy explains how we collect, use, and protect your information when you use our app.
1. Information We Collect
We collect minimal personal data and primarily use secure third-party for backend data storage. The types of information we collect include:
• Usage Data: Includes non-identifiable information about your interactions with the app (e.g., searches, queries).
• Feedback Data: If you submit feedback through the app, we may collect the information you provide.
• Device Information: Basic information about your device (e.g., device type, operating system) for app performance optimization.
• We do not collect personally identifiable information (e.g., names, email addresses, or login credentials). We do not require users to create accounts to use the app.
2. How We Use Your Information
We use the collected data to:
• Provide accurate resources, discounts, and information relevant to veterans and their families.
• Improve app performance and user experience.
• Respond to feedback or questions submitted through the app.
• Ensure compliance with applicable laws and regulations.
3. Data Storage and Security
We store and process data using secure and reliable third-party service providers. These providers implement industry-standard security measures to protect your information against unauthorized access, alteration, disclosure, or destruction.
While we take all reasonable precautions to secure your data, no method of transmission over the internet or method of electronic storage is 100% secure. As such, we cannot guarantee absolute security.
4. Sharing of Information
We do not sell or share your personal information with third parties for marketing purposes. However, we may share data:
• To comply with legal obligations (e.g., subpoenas, court orders).
• To collaborate with U.S. government services or the VA, but only as permitted or required by law.
5. Third-Party Services
The app may provide links to external resources, including VA, other government services, and commerce websites. We are not responsible for the privacy practices of these third parties. Please review their privacy policies for more information.
6. Cookies and Tracking
We do not use cookies or other tracking technologies. Any future use of such technologies will be disclosed in this policy.
8. Children’s Privacy
VetsHelp is not intended for use by children under the age of 18. We do not knowingly collect information from children. If you believe we have inadvertently collected such data, please contact us to request its deletion.
9. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be effective immediately upon posting in the app. Please review this policy periodically.
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